But when she first stepped away from white-label and on her own, she knew she needed help figuring out and communicating her processes, project timelines, & her availability.
Olivia Lawson runs and manages Google Ads for service providers across the US, typically local businesses.
So while she had the expertise and results, she lacked the confidence needed to show up for her business.
While she’d previously hired someone to set up her Dubsado, “It just didn't seem to take into account both my experience and the client's experience.”
Going solo meant Olivia was doing discovery calls for the first time.
Within a week, Olivia had a new onboarding process & emails that take prospects from inquiry to proposal to signed contract to paid invoice with ease.
She also received new Airtable bases so that Olivia could see her entire business at a glance: lead tracking, project management, client records, and financial metrics all in one place.
The Systems Sprint was a complete rebuild of Olivia's client experience.
With her systems all set up and clarity on her process, she could finally show up as the expert she was.
"It’s 100% attributed to the fact that I am now able to get on calls and be a lot more clear.
That, along with the clarity in my processes and availability, has made me a lot more confident in being able to demand the prices that I should be asking for my services."
Within a month of the Sprint, Olivia landed her biggest client ever. And since then, her yearly revenue has grown by over 40%.